HUGO SOFA

SHIPPING POLICY

CURB SIDE DELIVERY ONLY

Keel only provides curb side delivery and is not responsible for unpacking and placing your furniture piece in your home or office. Keel is also not responsible for dispensing away with the debris of unpacking.

Should you require assistance in your furniture placement, please let Keel know at the time of placing your order, Keel can offer extra labour at an additional cost to the standard delivery charges mentioned for your product.

INCORRECT DELIVERY ADDRESS

Customers shall be solely responsible for providing the correct and accurate address details for delivery. KEEL shall not be responsible for any delays in the shipping of the ordered and purchased product, misplacement of the product or the incorrect delivery of the product if it is due to the fault of the customer or due to inaccurate or false information being provided by the customer.

DELIVERY DATES

Most orders placed on our website are fulfilled within 8-12 weeks unless otherwise posted on the respective product page. All furniture is inspected prior to shipping, staging and release. Shipping methods and providers are carefully curated to ensure you receive the best service and experience possible. “Ship-out” times posted on product pages represent accurate and reasonable estimates with consideration to these commodities, their size, weight and packaging design. The shipping process is contingent on providers' availability and logistical resources, delays may occur and some services may not be available in all areas.

DAMAGED DELIVERY

In the event that you get a shipment with damages on the outside, make a note and a picture of it with the driver and let us know. If any item is damaged, customer services will provide assistance.

Please note that it is your responsibility to check that your items will fit through doors, staircases and elevators in their original packaging before you place your order. Product dimensions are included in the Product Information on our website. If an item does not fit through your doorways or your required space, Keel is not liable to accept and return or refunds.

Once furniture is delivered, there is no return policy or exchange policy. If any delivered furniture has defects, Customer Service will assist in repairs or exchanges.

Please use only a damp towel to spot clean hard and woven surfaces.

Do not use any type of cleaner that contains harsh chemicals as this may damage the finish. Please be sure to use a coaster or trivet (if applicable) under hot or cold items to protect the finish of each product. If moisture touches a surface, wipe off immediately.

Please place all products away from extreme heat and direct sunlight.

Dust frequently with a soft, clean cotton cloth. Wipe up dust using gentle, oval motions along the grain of the wood. Avoid frequent and sudden changes in humidity, direct sunlight, and chemical exposure.

We ship nationwide in Pakistan. However, some areas may not be in our logistics partners zones of delivery. Note that there are restrictions on some products, and some products cannot be shipped over land and therefore can only be delivered via express delivery.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight is calculated on a volumetric basis. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

Terms and Conditions for Keel

1. Shipping Policy By using our website, you acknowledge and agree to review our shipping policy. We strive to provide transparent information regarding shipping processes and timelines. Any disputes or concerns related to shipping should be addressed in accordance with the outlined policy.

2. Disclaimers It is imperative that users carefully read and understand the disclaimers provided on our website. These disclaimers cover various aspects, including product information, limitations, and liabilities. By continuing to use the website, you accept and agree to the terms outlined in the disclaimers.

3. Lead Times All lead times specified on the website will be strictly adhered to. We commit to providing accurate and reliable information regarding the timeframes associated with the delivery of our products. Users are expected to acknowledge and abide by the lead times mentioned for each item.

4. Fabric Availability Users acknowledge that fabric availability is subject to change. While we strive to maintain up-to-date information on fabric availability, unforeseen circumstances may impact stock. By using our website, you agree to the fact that the availability of fabric for certain items may vary and that we will communicate any changes promptly.

5. Custom Items: Custom-made items are non-refundable and cannot be returned. It is essential to carefully consider specifications and details before placing an order for custom items. Once an order for a custom item is confirmed, it cannot be canceled, refunded, or returned.

By accessing and using the Keel Furniture website, you affirm that you have read, understood, and agreed to these terms and conditions. Keel Furniture reserves the right to update or modify these terms at any time without prior notice. Users are encouraged to review the terms periodically for any changes.

Actual product colour may vary from the images shown. Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image's colour.

Keel cannot guarantee that the colour you see accurately portrays the true colour of the product.

Products made in natural wood may have slight colour and grain variations in comparison to the images on the website as wood grains vary from tree to tree naturally

Please note, these are hand made products and each piece is unique. Wood grains are different for each piece.

Tones of polish stains and fabric differ from screen to screen and lighting at the time of photography, exact colour cannot be matched.